Privacy Policy
Last updated: 05 August 2026
This Privacy Policy explains how LIANA OFFICIAL ("we", "us", "our") collects, uses, and protects your information when you use our website, dashboard, mobile app, and API (the "Service").
1. Information We Collect
| Category | Examples |
|---|---|
| Account information | Username, email address, phone number, password (stored hashed) |
| Transaction data | Orders placed, wallet deposits, redemption codes used, wallet transaction history |
| Game order details | Game user ID / zone ID you provide to fulfill an order — never your game account password |
| Technical data | IP address (for API security/whitelisting), device/browser information, API usage logs |
| Communications | Support messages sent via email or WhatsApp |
2. How We Use Your Information
- To create and manage your account and process orders and deposits.
- To verify your identity during registration via SMS/WhatsApp OTP.
- To secure your API key, including optional IP whitelisting you configure.
- To communicate order updates, support responses, and important account notices.
- To detect and prevent fraud, abuse, or violations of our Terms.
3. What We Don't Do
- We do not sell your personal information to third parties.
- We do not store your payment card details — deposits are processed by our payment gateway partners directly.
- We do not access your game account password; only the public game/user ID you provide for delivery.
4. Third-Party Services
We share the minimum necessary data with the following categories of service providers, solely to operate the Service:
- Payment gateways (e.g. Razorpay) — to process deposits and wallet top-ups.
- SMS/WhatsApp/OTP providers — to verify your phone number during registration.
- Upstream game/top-up providers — to fulfill the digital product you ordered.
5. Data Retention
We retain account and transaction data for as long as your account is active, and afterward for as long as required to comply with legal, tax, or accounting obligations.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at the details below, subject to our legitimate need to retain transaction records for legal/accounting purposes.
7. Security
Passwords are stored using industry-standard hashing. API keys can be regenerated at any time from your dashboard, and you may optionally restrict your API key to specific IP addresses.
8. Children's Privacy
The Service is not directed at individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date above.