Shipping & Delivery Policy
Last updated: 05 August 2026
LIANA OFFICIAL sells exclusively digital products — in-game currency, top-ups, and vouchers. There is no physical shipping involved in any order.
1. Delivery Method
All products are delivered electronically, directly to the game account / user ID (and zone/server, where applicable) that you provide at checkout, or as a redeemable code/voucher shown in your order history.
2. Delivery Time
| Order type | Typical delivery time |
|---|---|
| Most in-game top-ups | Instant to a few minutes |
| Voucher/code-based products | Instant — code shown in your order details |
| During upstream provider maintenance | May be delayed up to a few hours |
If an order remains in "Pending" or "Processing" status well beyond these windows, please contact support with your order ID and we'll investigate immediately.
3. Delivery Confirmation
You can check the live status of any order from your dashboard or app
under "Orders", or via the GET /order/status API endpoint
if you're integrating programmatically.
4. Incorrect Delivery Information
Please verify your game account/user ID and zone/server carefully before confirming an order. Since delivery is instant and irreversible, we cannot recover value sent to an incorrect ID due to a typo — see our Refund Policy for details.